Shipping policy

We are a small team of ocean-lovers, so our current shipping day is Thursday. If you would like your order shipped urgently, please contact us.

 

LOCAL PICKUP 

If you are located within the Bay of Plenty region and would like to collect your order from our HQ in Mount Maunganui, please contact us to discuss your options. 

 

DELIVERY COST & TIMES IN NEW ZEALAND

To work out your shipping cost simply add your items to your cart, fill out your shipping address, and your preferred shipping method. The cost will vary depending on your order total and the shipping method you choose.

Please note we cannot ship to PO Boxes. 

*COVID UPDATE* 24th March 2022: Due to impacted courier networks, we are experiencing some delays with shipping . 

WE SHIP INTERNATIONALLY

To check if we ship to your country, simply add your product to the cart and select your preferred country. 
For custom shipping rates, please email enquiries@saltoftheearthpackaging.nz

For international orders, you must provide an email and phone number for customs purposes. 

For larger and bulkier international orders, please contact us for custom shipping rates. 

 

LARGE CUSTOM ORDERS

Salt of the Earth Packaging have access to various courier networks including air and sea freight. For large packaging orders, please enquire about shipping options to your location.

 

CUSTOMS

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.

Salt of the Earth Packaging is not responsible for any packages held by international customs agencies and it is not the responsibility of Salt of the Earth Packaging to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Salt of the Earth Packaging is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for the original shipping.

In summary; you will have to pay taxes and duties in your own country. This is extra and we have no control over it. By purchasing one of our products, you acknowledge that you are aware of this and accept it as your financial responsibility.

 

HOME COMPOSTABLE PACKAGING  

It is our mission to ship our packaging goods in home compostable packaging. This includes paper tape, worm-friendly tissue paper, and our paper courier mailers. Sometimes for larger orders, we must use traditional plastic tape to keep the package in tact for transit. If you would like any further information about our eco-friendly shipping options, please get in touch.